Add your first playlist
Open the app and create a new profile. For M3U, enter your playlist URL. For Xtream Codes, enter your server address, username and password inside the app. Your provider supplies these details.
Save and open your playlist. Add a separate XMLTV/EPG URL as a guide source if your provider supplies one. You do not need to submit source credentials to this website.
If a stream won’t play
Check your internet connection and server address. Make sure your provider account or subscription is active.
If you opened multiple devices or views, check your provider’s simultaneous-connection limit. Try again with a single stream.
Contact your provider if a particular source isn’t working. TVy does not operate content servers. For audio, subtitle or quality issues, check your playback preferences in the app.
If the TV guide is empty
Make sure your provider supplies EPG data and that your EPG URL is current. Refresh the guide source in the app and check channel matching. Not every source includes a guide or catch-up.
Passwords and email confirmation
Start a reset from the “Forgot password” screen in TVy. Enter the recovery code from the most recent email inside the app. Codes expire and consumed codes may not work again.
Check spam if the email is missing and wait at least 60 seconds before resending. Signup confirmation links and password recovery codes are used for different purposes.
Purchases and restore
Check the app for current premium options. Use the store account and TVy account associated with your purchase when restoring. Payments and store refunds are managed in the relevant store. Premium does not include an IPTV or movie subscription.
Delete your account
Start account deletion in TVy under Settings → Account. You will be asked to verify your current password.
If you cannot access the app, send an account deletion request to support from your account email address. Additional identity verification may be needed. Do not send passwords or verification codes by email.
Contact support
Include your device model, operating system, TVy version and the step where the issue occurred. Hide personal information in screenshots. Do not share playlist credentials, access keys or recovery codes.